SUPPORT
Is the mattress fiberglass-free?
Is the mattress fiberglass-free?
- Yes. At Lifement, we value your well-being. That’s why all of our mattresses are made 100% fiberglass-free. We use carefully selected, high-quality materials to provide you with comfort and peace of mind without compromising your health.
Where is the mattress made?
Where is the mattress made?
- Made in Indonesia: The mattress core and structure are built by experienced Asian craftsmen with a focus on durability and precision.
- Heritage Craftsmanship: We continue a long-standing tradition of high-quality production rooted in Indonesian expertise.
- Bamboo Cover from China: We source our bamboo fabric covers from China for their exceptional softness and breathability.
- Global Quality, Local Integrity: Every material and technique is chosen to ensure comfort, longevity, and responsible sourcing.
What is the firmness level of the Graphite and Gel Memory Foam mattresses?
What is the firmness level of the Graphite and Gel Memory Foam mattresses?
- Grapite : Medium-firm. Designed for stable support with heat-dissipating properties, great for combination sleepers.
- Gel Memory Foam : Also medium-firm, but slightly more adaptive to body contours. The gel layer helps regulate temperature for hot sleepers.
What’s the difference between the 6-inch, 8-inch, 10-inch, and 12-inch mattresses?
What’s the difference between the 6-inch, 8-inch, 10-inch, and 12-inch mattresses?
- The main difference lies in the level of support and plushness. As the thickness increases, each mattress offers more pressure relief, deeper contouring, and a more luxurious, comfortable feel—ranging from firm and compact to soft and cloud-like.
How does the return process work?
How does the return process work?
- The return process for a Lifement mattress depends on the platform where it was purchased. Each platform may have its own return window, conditions, and restocking fee policies. These policies can change, so we always recommend checking directly with the retailer at the time of your return.
How do I exchange my mattress for a different size (e.g., King)?
How do I exchange my mattress for a different size (e.g., King)?
- Please reach out to our support team with your order details. We’ll provide return instructions for the original item, and once we receive it, we’ll send out the replacement in your preferred size.
Do I need to pay for returns?
Do I need to pay for returns?
- Return shipping costs may apply depending on your location. Our support team will clarify the return fee and deduct it from your refund if applicable.
How long does it take to get a refund?
How long does it take to get a refund?
- Once your returned mattress is received and inspected at our warehouse, it typically takes 5–7 business days for the refund to be processed. You’ll receive a confirmation email once it’s complete.
Can I cancel or change my order after it’s been placed?
Can I cancel or change my order after it’s been placed?
- If your order hasn’t shipped yet, we may be able to cancel or modify it. Please contact us as soon as possible with your order number so we can assist you promptly.