SUPPORT
About Our Mattresses
Is the mattress fiberglass-free?
Is the mattress fiberglass-free?
Yes, every Lifement mattress is 100% fiberglass-free. We use CertiPUR-US® certified foams and OEKO-TEX® certified covers, all independently tested for safety.
Where is the mattress made?
Where is the mattress made?
Our mattress cores are manufactured in Indonesia by experienced craftsmen, and our bamboo fabric covers are sourced from China. All materials are independently certified for safety and quality (CertiPUR-US® and OEKO-TEX®), and every mattress undergoes quality control before shipping.
What is the firmness level of the Graphite and Gel Memory Foam mattresses?
What is the firmness level of the Graphite and Gel Memory Foam mattresses?
Both the Graphite and Gel Memory Foam mattresses are medium-firm. The Graphite foam is designed for stable, consistent support and naturally dissipates heat, making it a good fit for combination sleepers. The Gel Memory Foam contours more closely to your body shape and actively regulates temperature, which makes it a better choice if you tend to sleep hot.
What’s the difference between the 6-inch, 8-inch, 10-inch, and 12-inch mattresses?
What’s the difference between the 6-inch, 8-inch, 10-inch, and 12-inch mattresses?
Thicker mattresses provide more cushioning and pressure relief. Here's a quick guide:
6-inch: Firm and compact. Great for bunk beds, kids' rooms, or guest beds.
8-inch: A balanced, medium-firm feel. Good all-around option for most sleepers.
10-inch: More contouring and pressure relief. A popular choice for side sleepers.
12-inch: Our most plush option. Deep cushioning and full-body support, ideal for primary bedrooms.
What certifications do your mattresses have?
What certifications do your mattresses have?
Every Lifement mattress uses CertiPUR-US® certified foams and OEKO-TEX® certified covers. This means our materials have been independently tested and verified to be free from harmful chemicals, heavy metals, and flame retardants like PBDEs and TDCPP.
How long does the mattress take to fully expand?
How long does the mattress take to fully expand?
Most Lifement mattresses expand to their full size within a few hours. We recommend allowing 24 to 72 hours for complete expansion and off-gassing before sleeping on it.
What bed frame or foundation do I need?
What bed frame or foundation do I need?
Lifement mattresses work with platform bed frames, slatted frames, box springs, bunky boards, and adjustable bases. Our Classic and Signature bed frames are designed specifically to pair with our mattresses.
Shipping, Returns, & Refunds
How much does shipping cost?
How much does shipping cost?
Shipping is free on all orders within the United States.
How does the return process work?
How does the return process work?
If you purchased directly from lifement.us, contact us at cs@lifement.us with your order number and we'll walk you through the return process. If you purchased through Amazon or Walmart, please follow the return process on that platform, as their policies may differ from ours.
How do I exchange my mattress for a different size (e.g., King)?
How do I exchange my mattress for a different size (e.g., King)?
Email us at cs@lifement.us with your order number and the size you need. We'll send you return instructions for the original mattress and ship the new size once we receive it.
Do I need to pay for returns?
Do I need to pay for returns?
Return shipping costs may vary depending on your location. We'll let you know the exact cost before you send anything back, so there are no surprises.
How long does it take to get a refund?
How long does it take to get a refund?
Once we receive and inspect your returned mattress, refunds are typically processed within 5 to 7 business days. You'll get a confirmation email when your refund has been issued.
Can I cancel or change my order after it’s been placed?
Can I cancel or change my order after it’s been placed?
Yes, as long as your order hasn't shipped yet. Email us at cs@lifement.us with your order number and we'll take care of it. Once an order has shipped, it would need to go through our return process instead.
